Frequently Asked Question
- How long will the delivery take?
It’s really quick! We strive to deliver all our orders / products in the fastest time possible. Depending upon your address, the delivery time may vary between 2 – 9 working days. That still won’t stop us from trying to get you your order faster. On each product’s display page, you can enter your location’s pin code to check when you can expect to receive the delivery.
- How can I track my order?
You can track your order as soon as it is shipped out. To know the status of your item real time, just tap on the tracking link in the email sent to you. Alternatively, you can also login to sightsavers.in and visit the ‘My Account’ section to know your order status.
- Will I have to be personally present to receive my order?
We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.
- What should I do if I miss my delivery?
We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again.
- Can I change my delivery address or mobile number once the order has been placed?
Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.
- Why is the Cash on Delivery (COD) option not offered in my location?
Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net Banking. We are not saying that this will be permanent; your pin code might be COD- enabled in the future. Do check!
- Are your products genuine?
You bet! We make sure that our products are 100% Genuine. Along with that, we take each product through a multiple-point quality check before shipping it out to you. That’s the last thing you need to worry about!
- I need a copy of my invoice for my order placed with sightsavers.in. How do I go about with it?
We ship all packages with an invoice that can be found along with the product. If after receiving the package, you need another invoice, give us a buzz and we’ll email you a soft copy.
- The package I received was damaged?
We request you not to accept a package if it is tampered. In case you already have and that has an issue, Please reach out for help.
- Do you deliver everywhere in India?
That’s the big dream and we’re sure we’ll achieve it soon! We strive to deliver to all the pin codes of India. At the time of shopping, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address.
- Do you deliver internationally?
Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.
- What delivery carriers do you use?
At SIGHTSAVERS, we strive to make each shopping experience outstanding and enriching. Hence, we partner with the best in the industry. We use logistics services of Delhivery, Xpressbees & Ecom Express. We will notify you the name of the partner delivering your order, in advance.